Tech Tip: LiteTouch Remote Access Setup Guide

Downloading LiteTouch's new Remote Access app at the iTunes store is just the beginning. This newly published Set-Up Guide gives LiteTouch Channel Partners the 411 on everything they need to know to set it up. Download the Guide today! Happy app-ing!





New iPhone Remote Access delivers flexible control of a LiteTouch lighting control system over a Wi-Fi, Edge or 3G network with the convenience of the iPhone, iTouch or iPad.

Click here to download a pdf of this guide now or read complete guide text below.

Click here to download the LiteTouch Remote Access App for your iPhone from the iTunes store.

SYSTEM REQUIREMENTS

• FIVEk (5000LC) CCU with Ethernet CPU Card
• CCU Internet Connection
• Proper Network Configuration
• Apple Device with Installed App
• LiteWare4.1 Server File
• LiteTouch Activation Code

STEP ONE: INTERNET CONNECTION

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• Verify internet connection; Cable Modem, DSL or Wireless 4G
• Make note of IP type: Static IP or Dynamic IP

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When setting up a LiteTouch remote access system you must determine whether the customer has internet available at the project location. There are many types of service the customer could have each with its own degree of specialty service.

1. DSL connection, broadband signal carried over the phone lines.
2. Cable broadband, signal carried over the cable TV provider and lines.
3. Satellite broadband, signal sent from satellite to your direct TV type service.
4. Fiber optic similar to either Cable or DSL, there is a fiber optic cable brought to your home with a Modem.
5. Wireless service:

• • Canopy type, usually has a small receiver mounted outside the home then brought into the home via cat 5 cable and plugged directly into your router.
  • Clear or 4G wireless. The 4G modem normally can sit inside the home or office

Each service also has its own type of Modem that may or may not have a built in router. Easiest way to tell, is if there are more than two connection points on the unit, WAN (or internet) or LAN. If there are multiple LAN connections there is a router included in the modem. If there are not multiple LAN connections or “PORTS” you will need to set up a small router, like a netgear or Linksys, or Dlink router.

Next it will need to be determined if the customer has a Static or Dynamic IP address with their subscribed service. Most consumer grade internet service providers or “ISP’s” provide you with a Dynamic IP (not always the same address) unless specified, and there is normally a fee associated with a static IP.

Once it is determined what kind of connection service, IP and need of an additional router we begin setting up the home network, “Internal Network” or “LAN”*.

In a large commercial grade network, you must include your Network Administrator in the setup of Remote Access.

STEP TWO: INTERNAL NETWORK HARDWARE SETUP

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• Ensure cable modem or router is connected to the internet properly
• Connect Ethernet to FIVEk (5000LC) CCU, CPU Card

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The Home Network, or Internal Network, may already be set up. If you are setting it up the steps are roughly the same. First verify the location of the Router, this will be close to where the internet service provider placed their modem, or as stated in before, could be the same device. See Figure 1 for hardware connectivity overview.

The internal network must have a path or Ethernet cable going from an available port on the Router to the CCU location and plugged into the LiteTouch Ethernet card, either directly or through a patch panel. If there is not currently a network path to the CCU one must be setup.

The next step in the setup will be setting the router up to have an Internal Static IP address reserved for the CCU.

STEP THREE: INTERNAL NETWORK SOFTWARE SETUP IN LITEWARE4.1

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• LiteTouch recommends utilizing IP address 192.168.0.3but is not required.
• Configure Remote Access settings in LiteWare4.1 or higher.
• Upload file to server.

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There are many different brands of modems and routers on the market for consumer grade networks such as Netgear, Dlink.

LiteTouch equipment is preset with the static address of 192.168.0.3. If you are setting up to an existing network this default LiteTouch IP address may not work for your network.

Linksys, Trendnet and Belkin. There are many others and each routers menu may vary although the overall concept of setting up a Static IP remains the same.

You may need to download the manufactures setup guide for your specific router. Example: http://kb.netgear.com/app/home

IP setup is basically the same for all small routers. You will locate a Basic settings or LAN settings selection on the Routers menu. Following the router setup assistant or help files input the Static IP address or Reserve IP address in the specified area.

In this instance you will look at the LAN settings to retrieve the IP range it is currently set to. For example 192.168.1.1 – 192.168.1.254 or 172.25.4.1 – 172.25.4.254. Reserve an address that is not already taken. There will likely be a table of reserved Static IP addresses displaying those which have already been used within the that IP range.

If you have set a static IP address other than the default sent from LiteTouch follow the steps to change the IP address on the FIVEk CCU, Ethernet Enabled CPU Card. See Figures 2-4 for examples of Router screens showing the Static IP setup.

STEP FOUR: PORT FORWARDING ASSOCIATE PORT WITH AN ASSIGNED IP ADDRESS FROM CCU

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• If using a wireless router setup Port Forward to the FIVEk CCU using address 10001
• Locate Port Forward configurations in Advanced Settings within router setup

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The LiteTouch FIVEk/5000LC CCU can be setup with Remote Access for added functionality such as diagnostics, uploading/downloading, as well as standard remote access.

A LiteTouch FIVEk CCU, Ethernet Enabled CPU Card and a high speed internet connection is required. You will also need a router that is capable of forwarding ports to local IP addresses.

• Ensure you have an internet connection to the site and that the FIVEk CCU Ethernet Port is properly connected to the network.
• Login to your router using a web browser and your router’s local IP address. Most routers have a default IP address of 192.168.0.1. Confirm with your router manufacturer.
• Select Port Forwarding and configure a port forward for 10001 to point to the local IP address of the FIVEk CCU. The LiteTouch default address is 192.168.0.3. See Fig. 5.
• Add a custom service by giving it a name. In the shown example, the service name for the port forward is called FIVEk Ethernet. See Fig. 5.
• The start port and end port will be 10001.
• Server IP address is the address of the FIVEk CCU Ethernet card. In this example the default is 192.168.0.3
• Remember to save your router settings.
• To find out what your Public IP address is open up a web browser on a computer that is on the local net work and navigate to the URL http://www.whatsmyip.org/
• This will be the address you use in the CCU Control Panel to connect to the site. See Fig. 6.
• You can now run diagnostics, upload and download program changes, and control keypads in the system.

STEP FIVE: FIVEk (5000LC) CCU SETTINGS

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• Open an internet browser and type IP address assigned to the CCU, enter...
• Under CH 1 Connection, set Active Connection to Manual
• Under Disconnect Mode select Hard Disconnect
• Set Inactivity Timer to 5 seconds
• Select OK
• Apply Settings (at Security prompt select ok no password required.)

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The final network configuration will be setting up the Ethernet Card on the CCU. There are two ways to connect to the CCU via Ethernet connection.

The first one is most straight forward, if you have set up the network and have made the IP address range 192.168.0.1 – 192.168.0.254 your CCU is accessible through the network you simply need to connect your lap top and continue to the first step of configuration.

If your network was not setup new or if your network IP range is some thing other than 192.168.0.X you will need to go into windows and statically assign your computers network properties with the following information.

Open your computers Network connections properties and select the properties for your local area connection. Highlight internet protocol or on later versions of windows, internet protocol IPV4, then select properties. See Fig 8.

In the properties tab, select use the following IP address information. See Fig. 9. You will then enter the following information.

IP address: 192.168.0.5
Subnet mask: 255.255.255.0
Gateway: 192.168.0.1
Preferred DNS: 8.8.8.8 (this may or may not be needed to move on)

Connect a standard Ethernet Patch cable into the Ethernet card on the CCU and plug in the opposite end into the Ethernet port on your laptop. Your computer is now able to speak directly with the CCU.

CCU CONFIGURATION

1. Open an internet browser window and cancel it from trying to load a home screen.
2. In the address bar at the top, clear anything written in the bar and type 192.168.0.3 select enter
3. You will see the LANTRONIX username and password prompt. Select OKAY (there is not a username or password set up)
4. Under the “Network” Heading in the far left you can enter a different static IP address to match your existing network protocols if they are different from 192.168.0.x then select “OK”
5. Next, at the far left of the LANTRONIX homepage you will see “Connection” under the heading “Channel 1” click on “Connection”. See Fig. 11.
6. In the drop down box under “Active Connection” select “Manual Connection”See Fig. 12.
7. Towards the bottom under “Disconnect Mode” select “Hard Disconnect” and set the “inactivity Timer” to 5 seconds. See Fig. 13.
8. Under “Endpoint Configuration” write in “Local Port” 10001
9. Select “OK” at the bottom
10. Select “Apply Settings” on the left hand side of the screen
11. You are now ready to set up Remote Access in LiteWare 4.1 or Higher.

STEP SIX: LITEWARE PROGRAMMING SETUP

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Associate LiteTouch Job with Remote Access

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You will need an updated LiteWare 4.x file and activation code to begin setting up Remote Access. First thing you will notice when you open up LiteWare 4.1 is the Remote Access tab on the far right.

Select the tab to setup your Remote Access installations. You will need to login to Remote Access using your portal credentials. If you cannot get logged in contact your Inside Sales Representative or Regional Sales Manager.

Select “Create New Job” and fill in the Job name and description of the project. Then under CCU connection Details type the CCU port number (10001), CCU type and under CCU IP address type in the Static IP address you gave the CCU in the LANTRONIX screen or if you did not change the IP address, 192.168.0.3

Select “Test Connection” and if everything is communicating you will get a “Connection Successful” in green down in the lower left portion of the screen (If you have incorrectly done a step above you will get in red “connection unsuccessful”.

At the right of your screen, you will see LW4 File details with a checkbox to use current file or browse to another file. If using the file currently open in LiteWare select “Use Current File” otherwise use the browse option to direct LiteWare to the file associated with the remote access project you are creating. Then Select OK to upload the file.

Select the User Summary tab to create a user and associate it with a job. See Fig. 15.

Select “Add New User” button on the right side of the screen. Populate the user’s information. See Fig. 16

Once this information is entered select “Next” which will prompt you to assign each user a level of access.

There are three levels of access:

1. Channel Partner Level The highest level which should only be used to create other Channel Partner users. Each will have rights to setup user access to jobs.
2. System Owner Access Levels These user layers have rights based upon programmed settings.
   • “Advanced” and “Basic Advanced” both have full access to every keypad and load from the app.
   • “Basic Advanced” has access to only keypads and loads that you either grant or deny access. Select the level of access that is required and select “Create User”.

Once the user is created it will be automatically associated with the job selected. Select the User Settings tab.

Under the User Settings tab select the job user. From here you can select to give that user access in the entire project, make exceptions, or deny access to any part of the project. If the user has “Advanced Access” it will display in red and you will not need to grant or deny any keypads or loads. This only pertains to “Basic” users. See Fig. 17.

After all job users have had settings correctly assigned. Select the real time control tab to test the remote access control.